TERMS AND CONDITIONS (T&CS) OF AN FIA COURSE OR SUBJECT ENROLMENT

Course entry requirements
There are no entry requirements for the Certificate III in Fitness course, there are prerequisites for all other courses (see the FIA prospectus).

Flexible Delivery
The FIA provides flexible delivery with all of their educational courses. Students will be expected to complete their course requirements via an integrated system of workplace training and assessment, structured campus based (CB) education and/or as a distance online learning (DoL) education course or a blend of the two. Students will be responsible for having access to the internet for some or all of their course work for all courses and subjects. All courses and/or subjects have specific academic timetables, formal and informal assessments and workplace assessments, students are responsible for meeting all of these requirements.

Cancellation and refund policy
Your signed enrolment form acts as confirmation that you accept and commit to paying the fees, as they are stated on your student enrolment form, for any forms submitted electronically you will need to read and agree to the T&Cs online to submit your form and by doing so accept the T&Cs fully.

Course or subject fees
All cancellation requests must be submitted in writing to FIA. The student agrees to pay FIA the total course and/or subject fee listed on the enrolment form under totals investment. Payment in full is required 7 working days prior to the commencement of any course or subject. A deposit of 50% is required to secure a place with any course or subject.

Student requests for refunds received in writing up to 7 days prior to the commencement of a course or term will receive a full refund minus a $200.00 cancellation fee for any/each course. Individual subjects (diploma courses only) enrolled in will incur a $50.00 cancellation fee per subject. Student requests for refunds received in writing submitted in less than 7 days prior to a course starting will receive a full refund minus a $400.00 cancellation fee for any/each course. Individual subjects enrolled in will incur a $100.00 cancellation fee per subject. If there is no written notification prior to a course or subject being started, no refund
will be issued. A course or subject has started once the CB course you are enrolled in has begun (course advertised start date).

DoL courses or subjects are considered to have commenced from the date the course or subject materials have been sent to the student, regardless of when they are received. DoL students have 7 days to apply in writing for a refund, after which there will be no refund for any courses or subjects received. If the materials are returned undamaged before 14 days a full refund will be issued minus a $200.00 administration fee for each course returned. Individual subjects enrolled in will incur a $100.00 cancellation fee per subject.

Combination of Courses
Wherever a student has obtained a discount from FIA for enrolling in any combination of courses or subjects or via any special offer and then wishes to cancel their enrolment for any part of a course or subject, the above refund policy applies however the applicable cancellation fee will be increased by an amount equal to the discount received by the student.

Transfer/Deferment
Students are able to transfer to the same course or subject for up to 6 months if the FIA has received a request in writing up to 7 days prior to the commencement of a course or subject. If the transfer/deferment request is received in less than 7 days prior to a course starting a $50.00 transfer fee will apply for each course. Individual subjects taken as DoL cannot be transferred to CB or deferred at all. DoL course transfers to CB courses or terms will incur an administration fee of $300.00.

Assessment Items
Any workplace assessment materials that need to be re-submitted will incur a $30.00 resubmission fee. All formal exams must be completed in the allocated period, if any formal exams are not completed in the allocated time, students will be deemed Not Yet Competent (NYC) and will be required to pay a re-enrol fee of $25.00 per formal exam, but only if the student has applied for and been granted an extension in writing.

Appeals Procedure
You may request a Not Yet Competent (NYC) assessment result to be reviewed for up to five working days from receipt of the result. Requests for a review of an assessment item must be made in writing to the FIA Education officer : admin@fia.com.au

General
The Certificate III in Fitness course has a maximum* of 6 months to complete and all other courses, including the Certificate IV and/or Diploma courses have a maximum* of 12 months to complete from enrolling. This time period includes all campus based lectures if CB and any workplace training and assessments/ clinics, exams online or any other assessment items. All students will be issued with an academic timetable and completion dates for their course or subjects to ensure they meet the time frame above. Students may gain extensions on the academic timetable issued up to a maximum of 5 weeks, if they apply in writing
prior to the end of the course or subject academic timetable completion date and it is within the full time frame above. No extension can be given over the maximum time allocated.

* Maximum time is at the discretion of the FIA Education Review Panel. Students must make every endeavour to complete their FIA course as per their allocated finish dates.

Students completing the Certificate III in Fitness course via DoL can attend any of the weekend campus based practical workshops at no additional costs (see the course calendar for details). Students completing the Certificate III in Fitness course via DoL are not enrolled in the Campus based Senior First Aid course but may pay and enroll if they like or complete an equivalent senior first aid course elsewhere. A current Senior First Aid qualification is a requirement to gain and maintain registration as a qualified instructor with fitness Australia.

The FIA reserves the right to change course dates and venues, or to cancel courses if necessary. In the event of a course or subject being cancelled every effort will be made to avoid inconvenience by transferring attendees to other scheduled courses or subjects or awarding full refunds if requested. Students enrolling in subjects (pay as you learn) and that go across a calendar year will be subject to any price increases for the year and also any subject timetable changes.

RPL Policy
FIA recognises other Australian Quality Training Framework (AQTF) qualifications and Statements of Attainment awarded by other schools and colleges. Students may apply to FIA for recognition of any relevant courses or subjects undertaken at FIA or at any other institution. Requests for RPL will not be considered once a course or subject has started. Students seeking an RPL are required to complete the RPL form (available from the FIA website or from the FIA Office).

Grievance And Student Complaint Policy
If a student has a minor grievance or complaint, they can e-mail the FIA Education Manager: admin@fia.com.au. If the complaint is more serious, notification should be made directly to the FIA General Manager: janet@fia.com.au. All grievances will be treated with confidentiality and will not be detrimental to the student initiating the complaint.

Access And Equality
FIA is committed to integrating access and equality principles within all services that we provide to our students.

Anti Discrimination

If you feel you have been discriminated against, e-mail the FIA General Manager: janet@fia.com.au If your complaint is still un-resolved, you may wish to seek external advice.

Language, Literacy And Numeracy Support

FIA can provide you with information about specialist assistance for students who require support with language, literacy or numeracy.  FIA will work in co-operation with the external specialist service to ensure successful outcomes.

Support Services

Our organisation provides adequate protection for the health, safety and welfare of our students. This includes appropriate support services in terms of learning and personal counseling. e-mail the FIA General Manager: janet@fia.com.au for more information.

Disciplinary Procedures